RETURNS & CLAIMS
We strongly recommend that customers ensure the dimensions of all furniture purchased from us
are suitable for their intended use and accessible within their space.
Approximate dimensions for each piece of furniture can be found in the “Features and Dimensions” section of our website for each product.
We strive to provide the most accurate measurements possible.
RETURNING PRODUCTS PURCHASED ONLINE OR BY PHONE
HOW TO RETURN MY ORDER?
For Change of Mind Returns you have 14 days from the date of receipt of the order to inform us about your desire to return the purchased goods.
For the returned product to be collected it will incur a charge of €49.00 collection will be during normal working hours Monday to Saturday.
You can also return the item to our nearest store at no cost.If you decide to return this by any other means, we will not reimburse any costs incurred.
HOW TO CONTACT US?
TO PROCEED WITH A PRODUCT RETURN OR SERVICE, PLEASE COMPLETE THE FORM BELOW:
Website Return Form
or scan QR code
FAQ
- Your Sales order number
- The name of the item you wish to return
- Date when order was placed
- Date when order was delivered
- Photo of the product if damaged/defective
The product must be returned in good condition and may not be used to a greater extent than it would have been tested in a store demonstration.
It is the customer's responsibility to be satisfied with the product before discarding the packaging.
The customer is responsible for any reduction in the value of the goods caused by improper handling and care when submitting a return request.
Refunds will be processed to the original payment method used at the time of purchase, usually within 10 days.
We need to be notified of any issue up to 14 days following delivery. We will then arrange collection of the item from your home or place of original delivery.
While still in your possession you must take reasonable care of the product. Any damage outside of the original reported could incur a charge against your refunded amount.
Please note that returns are not permitted in relation to the following products (unless the item arrived damaged or faulty)
- Mattresses and bedding products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and sealed in its original packaging
- Special or customised product orders made to the specifications of the customer.
Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2022 and as such your statutory rights are not affected.